How do I update a ticket?

There are two ways to update a ticket with more information:

  • Click on the link provided in the ticket email that directs you back to the CCPS HelpDesk system.  Create a new note and click Save.

or

  • Simply reply directly to the automated email from the CCPS HelpDesk.  This will add the note for the technician on the specific ticket.
See other articles in Helpdesk 101.