Getting started with our helpdesk software
How do I update a ticket?
There are two ways to update a ticket with more information:
- Click on the link provided in the ticket email that directs you back to the CCPS HelpDesk system. Create a new note and click Save.
- Simply reply directly to the automated email from the CCPS HelpDesk. This will add the note for the technician on the specific ticket.
See other articles in Helpdesk 101
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