Helpdesk 101
Getting started with our helpdesk software
How do I update a ticket?
There are two ways to update a ticket with more information: Click on the link provided in the ticket email that directs you back to the CCPS HelpDesk system. Create a new note and click Save. or Simply reply directly to the automated email from the CCPS HelpDesk. This will add the note for...
I didn't find my answer in the knowledge base...
Then you should click the blue +new ticket button on the top right of this page. Your ticket will be directed to your assigned technician and they will be happy to assist.
How do I find my computer name?
Right-click on the Start menu > Select System > The name will be found in the middle of the screen under Device Name Video Instructions (https://links.yourcharlotteschools.net/classlink-update-password/DeviceName.htm)